Privacy Policy

Last updated: March 2026

Data We Collect

We collect information you provide directly: pet profiles, photos, location data for lost/found reports, and account credentials. Biometric embeddings are generated from pet photos using our AI models and stored as numerical vectors, not as reconstructable images.

How We Use Your Data

Your data powers pet matching, health tracking, and community safety features. Pet biometric embeddings are used exclusively for facial recognition matching. Location data enables geospatial search for lost pets. We never sell personal data to third parties.

Cookies & Tracking

We use essential cookies for authentication and session management. Analytics cookies (Google Analytics, Vercel) help us improve the platform. You can opt out of non-essential tracking in your profile settings.

Our Security Commitment

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Biometric embeddings cannot be reverse-engineered into photos. We conduct regular security audits and maintain SOC 2 Type II compliance. Pet data is stored in EU-based data centers with GDPR-compliant processing agreements.

Terms of Service

Account Responsibilities

You are responsible for maintaining the security of your account credentials. Pet profiles you create remain your intellectual property. You must be at least 16 years old to use WhiskerWatch.

Acceptable Use

WhiskerWatch is for legitimate pet care and recovery purposes. Uploading fraudulent pet reports, misusing biometric data, or harassing other users will result in account suspension. Community safety reports are reviewed by our moderation team.

Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service. Critical features like lost pet alerts are prioritized during maintenance windows. You will be notified in advance of planned downtime.

Support Center

Lost Pet Emergency

Immediate assistance for lost or found pets. Our AI matching system activates within minutes.

Account & Billing

Help with account settings, subscription management, and payment questions.

Technical Support

Troubleshooting app issues, photo uploads, and device compatibility.

Community Guidelines

Understanding our community standards, reporting, and moderation policies.

Frequently Asked Questions

How does WhiskerWatch's facial recognition work?

We use species-specific AI models (NekoNet for cats, DogFaceNet for dogs) to generate 128-dimensional biometric embeddings from pet photos. When a found pet is photographed, we compare its embedding against all registered pets to find matches.

Is my pet's biometric data safe?

Absolutely. Biometric embeddings are one-way numerical vectors that cannot be reversed into photos. All data is encrypted and stored in compliance with GDPR regulations.

How quickly can lost pets be matched?

Our AI matching system processes new photos within seconds. Matched results are pushed to guardians via real-time notifications on both mobile and web platforms.

Can I use WhiskerWatch for free?

Yes. Core features including pet profiles, lost pet reporting, and AI matching are free. Premium features like advanced health tracking and priority support are available through our subscription plans.

What if my pet doesn't have a microchip?

WhiskerWatch works independently of microchips. Our AI facial recognition identifies pets by their unique facial features, making it effective even for pets without traditional identification.

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